All posts by Gerard McLean

Snapchat of Major League Soccer

Early this year, all the teams of the MLS joined Snapchat. While I found several posts that listed the accounts, I couldn’t find an easy database of snapcodes to shoot and add to my follow. So, I made one.

Just open your Snapchat app, mouse over the snapcode to reveal the team name and point to the snapcode of the team you wish to follow. Hold your finger down on the screen until the follow pops up. Follow one or all. We added the MLS and TourneyCentral accounts at the end of the list.


legit soccer tournament

You’re legit!

“You’re legit,” he said as we were about to hang up after a lengthy conversation about using TourneyCentral to manage his first-year soccer tournament.

“Thanks,” I replied back as I thought to myself ‘what an odd thing to say.’ But as I was hanging up, I realized it may not have been an entirely odd thing to say from his point of view.

He was tasked with starting up a brand new soccer tournament. He had never managed a soccer tournament and during our conversation, he quickly realized this was not just a “throw a few teams together and play some games” venture he may have assumed early on. His questions during our conversation led me to believe that TourneyCentral was not his first phone call, but we may have been his most informative, the one he felt most comfortable with. In short, the one that wasn’t lying to him to get his business.

“You’re legit,” he felt compelled to say as we said our goodbyes.

I think people in general, have a fear of being lied to. But they also want to trust you. They want to feel you respect their needs, their “kerosene pickle” so to speak. The astute client or coach is constantly looking for clues to not trust you but they are also looking for clues to make them feel comfortable that they are making the right choice. But throughout the process, in the back of their minds, they think, “How easy is it to back out of this if I say ‘yes?’

I don’t know whether or not my caller will sign with TourneyCentral or if he will launch his soccer tournament at all. I hope he does, but if not, at least he will have gone into the event (or not) with his eyes wide open and asking the right questions. A modern soccer tournament has a lot of moving parts and is no longer just the fun, friendly gathering of a few teams on a weekend it was thirty years ago. A lot of people enter into a soccer tournament with basic expectations that must be met for the event to be successful. At least he will know that much and TourneyCentral will have been the one that set him on the path.

Our advice: When establishing your soccer tournament online, build trust through the depth of your content and the straightforward presentation of information. In short, be legit.

Write a lot of content and post a ton of photos, on your social media channels, your front news page and/or a tournament blog on Medium or WordPress. Don’t be afraid to show the soccer tournament community and your community at large who you are. Be discoverable.

Be honest and straightforward. Let other decide for themselves if your tournament is the right fit for them. Don’t sell something you are not just to get them to participate in your event. In the end, neither of you will be very happy.

If you are a first-year tournament, we put together a quick guide for first year tournaments as well as a short video.

JOB: Soccer Tournament Snapchat Host (Job Code: SC0314)

TourneyCentral, the only soccer tournament management software providing end-to-end management, is looking for a Snapchat Host to livecast during soccer tournaments on our event calendar located here.

Must be outgoing and eager to engage with participants to create short stories for a soccer tournament’s snapchat account. Must be self-directed and able to work independently. Hours are typically Friday evening registration, pre-dawn Saturday and Sunday through the last game on each day. This position is a contract, but will consider employment for the right person who is willing and able to expand skills to more general marketing and social media.

No cover letter, please. Your snapchat story will be used instead.

Complete the short form to apply. Be sure to include your Snapchat account.

using eventbrite to make tickets available for your soccer tournament

Soccer tournament event tickets using Eventbrite

Membership has its privileges. So do ticket-holders. A ticket to a sporting event says “I have a seat.”

You know the teams participating in your soccer tournament, but do you also know who else is attending? You hope coaches share information about your sponsors, advertisers with parents, players and fans, but are you sure?

Selling tickets would help you manage that vast data you are not now getting, but who would buy a ticket to watch their own kid play in a tournament they have already spent lots of money to participate in? Asking teams to fill out roster data online is always a bit of a dicey game as many won’t due to COPPA laws and other privacy concerns.

But what if you were to be able to get names and emails of parents attending, by simply making soccer tournament event tickets available… for free.

With Eventbrite, you can. (see the real event page we set up for the adidas Warrior Soccer Classic in May)

Our advice

Set up your event on Eventbrite and promote the ticket page to accepted teams and the general public. The benefits to you are:

  • An extra level of traction for Google searches on your event when local media outlets compile a calendar for events in your area.
  • Deep dive into who is at to your soccer tournament and what they are interested in (in addition to their kid’s games, of course)
  • You will also be able to build a marketing list that will make you more valuable to sponsors and advertisers.
  • An incentive for ticket-holders. A free sticker when they present a valid ticket at the HQ would be an exceptional premium. You can buy thousands of stickers from Sticker Mule for pennies per and have the added advantage of the teams advertising outside of your event. (check out our Snapchat code stickers here)

Some caveats exist, however:

  • DO NOT SELL, RENT OR LEASE THE LIST to anyone. Ever. Manage it internally. If an advertiser wants to send out an offer to the list, do it for them.
  • Make sure advertisers and sponsors adhere to YOUR format policies and their creative matches YOUR criteria. Their offer may be valuable, but your list is infinitely more valuable.
  • Guarantee the ticket-holders privacy. Take that trust seriously. Word will spread if you abuse it.
  • Make sure you explicitly state the free ticket is for the ATTENDEE, not the participating team. It is probably best to only publish the Eventbrite page AFTER you accept teams to avoid any confusion about whether or not a team applied.

Be clear that the tickets are for attendance only. Guard your ticket-holders privacy at all cost. Have fun with the premiums. This is only the start of what you can do for your soccer tournament event when you start “selling” tickets.

Why your tournament website should be smaller

Most websites have way too many pages! A website today is not the sum total of everything your tournament is online — a very different way of looking at websites from even a few years ago. The rise of social media is why your tournament website should be smaller.

The website needs to give the who what where when why and be the authoritative voice for the your tournament; also, for operationally critical data (sponsors, applications, schedules. The other media stuff needs to live on the outposts like Facebook, Twitter, Instagram, Periscope, Snapchat etc with the website simply validating the authen- ticity of the content. The outposts are where people live now, wanting your tournament to meld into the rest of their lives, not the other way around.

Your online schedule is a hook for media where you can hang photos, videos, profiles, blog posts, etc. A schedules immediately gives your media context, i.e., who, where, when, why. Use that organic context to your advantage. The absolute hardest part of shifting to social media channels is convincing folks to let go of about 90% of the website pages. You just don’t need them!

Your tournament is now mobile and real time. Your participants, their fans and your supporting commu- nity is not waiting until they get home to look up scores, searching for photos, etc. They are doing that in real time as they experience your event.

Social is mobile
Because social = mobile, you should be staying on the mobile apps as much as possible, even signing up for accounts using them. For some — like Instagram and Snapchat — there is no web site; everything is done through the app.

Social media channels priority
Running a tournament is all about making the best choice for what works for you. While it would be great to be everywhere on every social media channel, it’s probably not possible.

Here is the list of social media channels in the order of priority that I think you should be working. In a year, this list may change but going into the 2016 tournament season, these are it.

  1. Facebook
  2. Twitter
  3. Instagram
  4. Snapchat
  5. Periscope
  6. Vine
  7. YouTube
  8. GooglePlus

Our advice: At minimum, the modern tournament should be fluent in the top four channels to be visible. How much you want to work each channel depends on the manpower you can direct into each. Some of the content to these channels can be automated, like scores and news updates.

Important: Implement the social media tools in order and completely. For example, don’t try using Vine or Periscope if you haven’t yet set up a Twitter account. It will frustrate and scatter you.

Don’t get so hung up on the volume of people using specific social media channels. It doesn’t matter if one billion people are using Facebook if only your guest teams and local community are willing to connect to your tournament there.

Focus on building your networks where it makes most sense to you. It is better to do fewer channels more deeply than to be everywhere but anemic and unfocused.

Broadcast and interact like everyone in the world is watching you. If you are doing it well, local print and television will ask if they can use your content. If you are doing it exceptionally well, national media will.

There are also other channels that you can explore like Tumblr, Reddit, YouNow, YikYak, FourSquare, Digg, WeChat, etc. But these eight provide a strong core of social media for your soccer tournament. Keep in mind that each channel requires more time and effort to maintain and you should only start with more if you are committed to keeping up these accounts.

Excerpted from The Game Through Glass: Playing your youth sports tournament on social media