Category Archives: Tournaments

Measure for soccer tournament success. Then do it again, and again

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Is your soccer tournament better off this year than it was last year? How do you know?

Unless you measure against goals and benchmarks, you really have no way of knowing. While you may have more money in the bank, was it because you sold more t-shirts or was it because the teams increased over last year? Or maybe your schedule was tighter. Or maybe your team numbers increased over last year, but you somehow found yourself with less money? How could that be?

Unless you are running your soccer tournament like a business with financial tools such as profit and loss (P&L) statements, budgets, cash flow projections, revenue and expense reports and other measurement tools like rankings and surveys, you really have no way of knowing. Because the goals of each soccer tournament vary from event to event, there are no right or wrong measurements, but here are a few things to measure as you move through the various phases of your soccer tournament.

1. Project and watch cash flow.
Starting with day one to day 365, you should have cash flow projections. Day one is defined as the day after this year’s tournament and the start of next year’s tournament cycle. (You didn’t take the day after your tournament off, did you?) You will probably wish to divide up the cash flow projections into months, but project out on the same income and expense cycle as the previous year so that you can compare cycles year to year. As an example, Labor Day may fall in the same month each year, but the number of days preceding it in September may be different year to year. Now, comparing your cash in and out for the previous year, are you operating a more positive cash flow each month? While a more positive cash flow is important, don’t give up asset purchases for short-term cash goals.

2. Track profit performance as a percentage.
Always measure profitability as a percentage rather than a dollar figure so you will have an accurate yardstick year to year. Keep in mind that the soccer tournament business has a cycle. You may have a run of three incredibly profitable years and then the next two may dip down a bit, then move up. Once you have a longer history, you will be able to predict profitability and plan inventories (like concessions, shirts, etc) accordingly.

3. Know your demographic metrics.
How many times have you had a tournament where one year you have far too many of one age group and then next year, you are struggling to get a division together for that same age group? Did you check the overall birth rates in your local area or from areas you pull from? Or maybe a league installed a new age-based requirement? If you are able to predict the flow of players year to year, you are better prepared to either market to them or prepare a smaller division and focus your attention on the more populous ages.

Age is just one metric you can use, but there are many others, including travel costs from certain regions, school schedules, league requirements, state association rules, etc. The point here is to know your target market; don’t just shotgun out your marketing and see what sticks.

4. Measure happiness.
Revenue is what happens when people buy things. Profitability is what happens when happy people are eager to buy your soccer tournament experience. MEASURE HAPPINESS. Most of the teams competing in your soccer tournament will not take home trophies, so only a fraction of happiness can be attributed to winning. The majority of teams will judge your soccer tournament on whether or not they had fun.

While measuring fun is a very elusive metric, the three big factors appear to be a) hotel quality, b) food quality and c) respect. Hotels and food are fairly straightforward to measure and control, but measuring and influencing respect is slippery. It all comes down to the attitude of the volunteers, the HQ tent, the flow at registration, the way the coaches were talked to, the way the referees controlled the game and how much of your “frugality” was exposed during the tournament.

Encourage teams to give you feedback, whether that is directly via email or gathered through ranking and feedback systems such as www.gotsoccer.com, www.ticoscore.com or bulletin boards like www.backofthenet.com. Then, when “unhappiness trends” appear, DO SOMETHING to fix it. Don’t ignore it.

If a few are willing to complain, many more are willing to just keep silent and simply not come back.

A soccer tournament is a business. While your goals may be to give the soccer community a fun experience, you need to be able to stay in business to accomplish that goal. These are just some of the measurements you should be using for your soccer tournament, but is by no means a complete list. Knowing more about what makes your event profitable within your niche or target market area is your competitive advantage that you should be honing with each season. But, you can only know how far you have come by knowing where you have already been.

Gerard McLean is President/CEO of Rivershark, Inc. the parent company of www.tourneycentral.com. TourneyCentral produces an end-to-end, web-based soccer tournament management system that handles everything from registration through scheduling and scoring. McLean is also the editor and host of the companion podcast and blog, The Touchline. His Fortune 500 experience with Target Stores and Huffy Corporation, along with various positions at private companies, has forever sealed his obsession with constantly measuring success performance.

Getting more out of your soccer tournament brand

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When people start talking about “brand,” the talk immediately turns to logo design. While a good logo is part of your brand, it is not “THE BRAND.” The brand is how people feel about and view your soccer organization (league, club or tournament). Your brand is what you can leverage to sponsors, advertisers, guest teams, potential players, potential coaches and the media.

We intuitively know what a strong brand looks like within the soccer industry. A strong brand is a club every coach wants to be a part of or every kid wants to play for.

As soccer grows beyond the boundaries of soccer enthusiasts and evangelists, soccer parents and players, a strong brand becomes important to the community at large, including the media and business community. It can also mean the difference between securing a sponsorship or not, good press or bad press; or worse, no press at all.

I recently attended a soccer tournament that is now in its 22nd year, fills up almost 50 hotels and hosts more than 500 teams over a period of three days. The economic impact of the event is estimated to be about $5.2 million dollars due to its draw from out of state teams. It enjoys a reputation unrivaled in the soccer community.

The local newspaper — about 180,000 daily circulation, 290,000 on Sunday — published four stories on the event. The first story was on the front page and lead with “Soccer tournament cause traffic jams across city.” On the second day (Sunday), an article ran with a large color photo and the description of the parking lot as a “…gas-guzzler SUV convention.” In the same article, a manager at one of the local hotels was quoted as saying “… the parents party more than the kids” and followed the quote with a parent’s favorite beverage recipe. The third and fourth stories were more flattering, but they were buried deep in the sports section and ran with no photos.

The host soccer club gives back thousands of dollars in community services, donates jerseys and equipment to teams in South Africa and Nicaragua and its tournament director has been recognized as an ambassador by the local CVB for bringing teams into the area. So, which is the truth: the tournament as a traffic menace or economic asset? The frustrating truth is it is both, depending on how you see the tournament brand.

As soccer becomes more and more embedded into the culture of American sports, the folks who run the leagues, camps and tournaments will need to turn their branding efforts toward the community at large.

Had the tournament illustrated above better managed its brand outside the soccer market, the chances of the tournament being seen as an “economic boon for the local” economy rather than a “traffic-jam event” would have been far more likely. While there is always a chance the media will write an unfavorable article, it is less likely if you are a strong community brand as well as a strong soccer brand.

A strong community brand is also an asset that can be leveraged for sponsorship and advertising dollars. Reach out to the local newspapers and television stations by letting them know who you are and what non-soccer benefits you bring to the community. Invite them to fundraisers, meetings or other activities.

You may also want to open some board positions for members of local companies who are influential within the business community. As dedicated as you are to the SPORT of soccer, the BUSINESS of soccer is what will drive a positive brand image outside soccer.

Your soccer organization is already branded outside of the soccer market; good, bad or indifferent. Take control of your brand and guide it so your non-soccer community sees your soccer organization in the same light as the soccer market does. It is a job that requires vigilance 365 days a year, 24 hours a day, but the rewards in positive community support are worth the effort.

Gerard McLean is President/CEO of Rivershark, Inc. the parent company of TourneyCentral. TourneyCentral produces an end-to-end, web-based soccer tournament management system that handles everything from registration through scheduling and scoring.

How to run your soccer tournament like a pro

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At some point, you may need to break your soccer tournament free from the “mom and pop” pack, ditch the volunteer economics and fundraiser-based budgets and start running it like a “real company.” You will most likely be looking to do business with other companies that are “real companies” with employees, voicemail systems, receptionists, conference rooms and offices. And, these offices won’t resemble anything like a dining room table piled high with soccer gear.

Here are some quick tips in dealing with “real companies.”

1. Soccer is most likely not their passion. 
Chances are, soccer is not their passion. While it is always best to work with companies who understand soccer and know the game, that should not be enough of a criterion to do business with them. Nor should the lack of soccer smarts be a criterion to exclude them. You are seeking out professional services and you will be better served if they understand their business and you remain the soccer expert. Unless, of course, you are seeking soccer marketing services; then, soccer better be their passion.

2. Prepare to pay market rates. 
True professionals know the value of their goods and services and are less inclined to bargain that value away. While you may attempt to persuade the company to support your local club, league or soccer tournament with a sponsorship, advertisement or discount, only a few will likely oblige. If you pay less than market rates, you will most likely only get the value of goods or services you pay for, which may not be enough to get what you really need.

3. Prepare to do business during business hours. 
When dealing with a “real company,” chances are they will not be there to discuss the changes you need done to your web site, brochure or accounting program at 11:00 a.m. on a Sunday morning like your volunteer was. Also, lunch hour does not qualify as business hours, even though it is in the middle of the day. Be prepared to discuss your project, take phone calls and do meetings during business hours. And, if you can’t, make sure someone in your soccer tournament with authority can. There are a few things more annoying to professionals than constant project delays due to the client’s inability to meet or give approvals in a timely fashion.

4. Pay your invoices on time and in full. 
Among the many things that keep “real companies” from doing business with volunteer-based management groups is the fear that getting invoices paid on time and in full will be an issue. Being a 501c(3) does not give you a pass on paying on time. Nor does the excuse that your treasurer is out of the country on vacation and can’t be reached qualify as a legitimate explanation. If you take no other advice from this article, take this point to heart.

5. It’s not personal. 
A “real company” cares about providing the very best service that they can. After all, it is their reputation on the line as well. Sometimes, they will tell you things that you may not want to hear, but you need to know to bring your tournament to the next level. Value that, even if their comments sound like a stinging insult. It’s not personal.

So, get out there and do business with “real companies,” but expect to be treated like you are also a “real company.”

Gerard McLean is President/CEO of Rivershark Inc., a “real company” that develops database-driven web-based applications like jo bbank engines, membership databases, etc. for trade groups and the retail services industry. Rivershark also owns www.TourneyCentral.com, which provides soccer tournament services to soccer clubs. While most soccer tournaments are not yet “real businesses,” he claims it is a lot of fun. And since he is the boss, they keep doing it. McLean is convinced that soccer tournaments will eventually become “real business” and wants to be part of that when it happens.

Are you having a soccer tournament in 2010?

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The number one question we are seeing right now is: “Are you having a soccer tournament in 2010?”

Many teams do their Spring season planning over the Holidays, so if your Web site is not updated with your 2010 information, you may risk losing some of these teams. If you haven’t already updated and you are having a tournament in 2010, now is the time to do it.

Hurry. We’re waiting.

Getting Your Soccer Tournament In The News: 8 Simple Rules For Success

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Your soccer organization – whether a club, tournament or team – requires press exposure to help you build value for your sponsors and potential player or team base. However, it can be much more than getting a team photo in the local sports section. It can include a leap onto the newspaper city pages or the A block of the television news.

Here are eight simple rules for getting your soccer organization the press coverage you want. There are more, but these are the big ones.

Rule 1: Nobody cares about you.
What people do care about is what your organization does for your community, not just for kids who play soccer. They also care about the people behind the club or tournament. Think in terms of how your soccer organization contributes to your community, how it changes the world and write your story from a third person point of view. Think beyond soccer and frame the story from the perspective of someone who doesn’t know the sport or the players in the sport.

Rule 2: Know your journalists.
What do they care about? What kind of story bends their ear? Write your story as if you are telling your news only to them. Respect their time by putting the Who, What, Why, When and Where in the first paragraph. If they can’t tell what the story is about in the first few sentences, they won’t read further.

Rule 3: Advertising and editorial don’t mix. Ever.
The editorial staff at the newspaper, television station, magazine or web site does not care how much advertising you buy or if you buy any at all. The criteria for them are the newsworthiness of your story. And don’t ever “remind” the editorial staff that you buy advertising or suggest that the sale of their news product will increase if they tell your story. Doing so is disrespectful and unprofessional and almost guarantees your news won’t run.

Rule 4: Write your press releases in AP Style.
If you are not familiar with AP Style, buy the AP Stylebook (apstylebook.com) and live by it. Your story will stand a better chance of being published if editors don’t have to rewrite it. The stylebook is a yearly edition, so be sure to keep up-to-date.

Rule 5: Be tenacious, but not annoying.
Remember rule one. If your story doesn’t run, it probably means that it wasn’t newsworthy enough, even if it was near and dear to your heart. Keep refining the stories you tell and tell a lot of them. Editors are human beings and sometimes they just give people a break for sticking with it against all odds.

Rule 6: Never, never, never tell a news organization who else published your story.
While it may be great news to your soccer organization that you were featured on ESPN2, to an editorial department, you just told them your story is old news.

Rule 7: Think hyper-local.
Newspapers especially are focused on becoming the hyper-local voice of their community and your soccer organization has built-in hyper-localism. Keep your stories focused on the local community. The more personal, the better.

Rule 8: Keep making news.
Most soccer organizations will just send out a press release before their tournament or tryouts and wonder why they don’t get press. A soccer organization is a 365/24/7 operation that makes news all year long. Keep telling these stories.

I may have misled you a bit about the “simple” part in the headline. Getting your soccer organization in the news is as simple as saying you just need to find a bunch of kids to make a soccer club. Like your soccer organization, it takes discipline, a plan, dedication and hard work. The rules are simple, but it is work. The reward is a stronger, and more recognizable brand to potential sponsors, government organizations and your community at large, which helps you achieve your soccer organization goals a little more comfortably.

Are you using unemployment data to guide your soccer tournament marketing?

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The average soccer tournament pulls teams from 3-5 states, including adjoining states and the home state. For many, their home state is the largest draw, followed by a primary state. With the recession in full swing, it may be affecting your ability to draw teams from states that have traditionally sent lots of teams but now has a high unemployment rate.

For example, the average competitive tournament in Ohio typically pulls a large contingent of teams from Michigan. But if you take a quick look at some unemployment statistics, it should not come as a shock that convincing teams that normally came down without question is getting harder to do. In addition, you may have to resort to discounting for multiple teams, juggle the schedule to work around a hotel minimum stay; all effective short-term tactics, but long-term strangulation for your tournament brand.

A better approach may be a more well-rounded, distributed marketing plan where one state’s financial plight does not adversely affect your tournament planning. In short, spread your marketing dollars around to states one over; those that may be in a better financial position to attend. You’ll get some fresh blood in your tournament and you will be less dependent on the unemployment rate.

The time to start marketing to other states in before you need teams from financially healthy states. Hoping and praying the teams from distressed states will still come is not a marketing plan.

Parents will always spend money on their kids, but there are limits. Many are cutting the number of tournaments and only putting one or two travel events on the calendar. Make sure yours is in the mix by making sure they know you are there.

The economy will recover eventually and when it does, your marketing efforts will continue to pay back as newer teams who could not afford it during the recession try your soccer tournament out. And, as sure as the recovery is coming, so too is another recession. Be ready by always marketing smart.

Watch the trends. Sometimes being a great soccer program is just not enough.

How is your soccer tournament like Apple?

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This week, the Washington Post published an article on Apple, it’s new product line and how it is kicking butt all over the computer world despite being in a recession. In the article, it concedes that Apple’s success are not merely driven by Apple fanatics who will buy anything Apple makes, but by a sound, well-thought out value strategy.

Quite simply, Apple produces a quality product and makes no compromises on design and user interface. They set the price high enough to generate a profit to ensure research and development dollars for future products and don’t apologize for it nor do they adjust it based on whether or not we are in a recession. Their products don’t appeal to everyone, but the audience to which they appeal are loyal and expect quality; first time, every time.

And they are onto something. As the average PC maker continues to be squeezed by their customers who shop on price, they have fewer and fewer dollars left to innovate and improve. When a recession happens, many low-cost producers simply go out of business because they can’t afford to weather the storm. They did not prepare.

Is your soccer tournament an Apple or a PC? Is your fee/vendor/sponsorship agreements set high enough to claim value and ensure enough profitability to assure your guest teams that you will be around next year? Or in some cases, even this year? Do you take care of your guest teams enough to justify your fees?

Our advice: Set your team fees high enough to make sure there is enough profit to operate at a high-quality level. Don’t cave to arguments of teams not being able to afford your tournament. You are providing quality soccer competition and entertainment at a fair price that reflects your value. If some teams have problems affording you but have pegged your tournament as a “must attend” event, then perhaps they need to make cost-cuts elsewhere.

And don’t compromise your vendor relationships — including hotels and concessions — to make your tournament more affordable to guest teams. Don’t undervalue your volunteers and staff by cutting perks. Don’t buy cheaper awards. Don’t compromise your marketing.

And don’t cave to scheduling demands that compromises revenue. If that means shrinking the number of teams you accept in order to maintain your quality and profitability goals, then do it. If you are profitable, you can always grow in stronger economic years.

Your ultimate goal is to build a soccer tournament event that is sustainable and will benefit your soccer organization and your local community over a long period of time. Making price deals just to satisfy short-term team counts does not contribute to that goal.

Is price the only issue here?

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I was going to write a long, complicated blog post about price and value. But, then I ran across this video and it said it better than I ever could.

I especially like the comment the woman in the beauty shop says. “I can cover your hard costs…” Sounds suspiciously like, “I can cover the referee costs, but I can’t pay the entire entry fee.”

But I’m just a volunteer with a day job

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Sometimes coaches and team pound on tournament directors to do this, do that, tell me this, tell me that, etc, etc. It kinda comes with the territory running a soccer tournament. And every so often, especially when you come home from your day job after a particularly long day, and you are reading these emails, you are tempted to quip back something like:

“I’m just a volunteer with a day job and I can’t be expected to answer all your emails and phone calls 24/7 at your beck and call.”

And that’s when you should step back, NOT send the email and take a deep breath. It is not a good idea and will backfire because the coach or team rep who is asking you questions is probably also a volunteer and they are spending their lunch hours, evening, weekends and holidays to manage their team as well.

The only difference between your volunteer efforts and theirs is they are PAYING your organization to play in a tournament. They are the customer, regardless of whether you are volunteering your time or not. In this relationship, you don’t have the luxury of ignoring their needs simply because you are volunteering your time, energy and expertise organizing a tournament.

There are limits, like not being expected to take a phone call at 3:00am, but mostly managing a soccer organization is a night, weekend and holiday job. Plan for it.

Our Advice: Set support hours and communication channels and publish them clearly. If you can only be available by phone between 6:00pm-10pm M-F and 9:00am-11:am S/S, say so! Publish the hours on your home page, in your about section and in your FAQs. Make the hours part of your email footer. If you prefer email and can respond faster that way, say so!

Most communication issues can be solved by setting clear expectation from the start and following through with them. There will always be emergencies and these should be responded to appropriately, but make sure they are real emergencies. If they turn out to be routine issues that could have been handled through your published channels, don’t be afraid to remind the coach/team rep about this. Some coaches will always see their issues as emergencies. Be sure to not enable that by being firm.

But never fall back on the “I’m just a volunteer” excuse. It never works.

Compliments

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I love compliments. I can be having the crappiest day, have three dozen people all ticked off at me for something I probably didn’t do and then I get something like this and it all doesn’t matter.

Just wanted to tell you that your tournament website is great – one of the best I’ve seen. Everything I need as a parent of a player. Thanks.

The person who sent this (about 2 minutes ago) didn’t need to. We all know it is easier (and more fun?) to complain than to take a few minutes and drop someone a quick email letting them know they are doing something well. But, it makes such a huge difference! (Thank you parent of a Mead Cup player. If you are reading this, you already know who you are.)

Our Advice: Don’t let the people with bad attitude, axes to grind or complaints get you down. Most likely, they are in the minority and they are just louder. If you are doing a good job, nobody will probably tell you. If you are doing an exceptional job, maybe one person will tell you. Maybe. It only takes one to lift up your day.

The audience you are not getting because you are focused on your own niche

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Here is the ugly truth about American soccer. It is something kids DO, not who they are. Yet many soccer clubs and tournaments focus their marketing and message around the assumption that soccer is central to the players lives and that everything else is ancillary or inconsequential.

The ASAE (American Society of Association Executives) produced the video below for their annual meeting just this past weekend. (It runs a little long, the movie beats you up a little with the message, but pay attention to the subtitles. They are really small, but perhaps the most important part of the whole piece.)

I get it; trade associations connect people together and that was the obvious point. But, the not so obvious point is that all these people who are working at trade associations during the day are spending their nights and weekends with their true passion; music.

We have seen this kind of thing before, but usually the talent is mediocre. But, these folks are darn good! The ASAE not only had the criterion of involving their members, but that the member had to have a high level of skill, proficiency and passion. Brilliant!

What does a harmonica have to do with biodiesel? Nothing except for Joe Jobe. Or a guitar with concrete or paint? For Joe Vickers and Phil Bour, the combination make perfect sense. Railroads and drum kits? Michael Fore makes it work. He probably taps out routines on his desk, driving his co-workers crazy. And there is no hiding the rapture Mike Skiados (ASAE) feels when he plays his guitar.

The Disney movie High School Musical (HSM) was a similar deafening intervention cry from kids, yet few adults paid attention to the underlying message, mostly dismissing it as bubble-gum entertainment. But the kids got it and that is what made the movie “stick.”

Social Media like Facebook gets this concept by allowing members to establish a core identity and then add interests and groups to them. More specialized sites like Meet the Boss, various Ning sites and sites like WePlay.com don’t. Neither do “gardens of brands” like Skittles or Ford. In their world, there is no room for “other interests” and no way to connect the person with them. (As an aside, the WSJ had an interesting article on fans. Worth a read… after you are done with this post and have commented/tweeted, of course.)

Anyone who doesn’t know me is surprised that among my passionate interests are newspapers, old typewriters, literature, photography, coffee, typography, dogs and harmonicas. Computers and soccer come in almost last on the list. Internet is the way I make a living and it is imperative I am knowledgeable and skilled in it, but it is not my passion. In their world, I develop Web-based properties therefore I must be a geek and only care about the latest technology. Sorry. Technology is a tool; no more, no less.

For sports organizations, the random connections that social media reveals is like gold. How many times have you approached a large brand for a sponsorship and gotten, “What does our brand/product have to do with soccer?” If you dig deeper into the social media networks like Facebook, you may well have a stronger answer. Your model is HSM and the ASAE video.

Our advice: Find the connections. The more random and strange, the better. Watch the touchlines and the space between games more intently than the games themselves at your next tournament. What are the kids doing? What are their parents doing? How many questions do your get about a particular topic? Why? Ask questions, observe behaviors. Your next sponsor may be in the non-soccer parts of the game that your sponsor’s target audience is most passionate about.

Note: This post was originally intended for just TourneyCentral, but because the medium here is also the message, we posted this on almost every brand we own. Dogs and soccer? Coffee and soccer? Marketing and soccer? Yeah, it all fits when you start looking hard enough. And, thank you Cindy Butts for the inspiration.

When anger turns into creativity

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Watch the video above. It was written and produced by Dave Carroll after an unpleasant experience with United Airlines. As of this writing, the video has been viewed 433,294 times on YouTube, had 3,274 comments and appeared in the Wall Street Journal web site, the Huffington Post, LA Times, the Consumerist and various other news sites.. We’ve also sent out the link to a lot of our clients and friends who are in the customer experience business every day. You can read the back story here.

Dave Carrroll may have just written the next United Airlines jingle that will be chasing through travelers’ heads when they see the United Airlines logo in any airport anywhere. Nothing worms into the brain more effectively than music or scent. And country music is really, really sticky. I know it is in my head right now!

Our Advice: Don’t design team satisfaction systems that require levels and level of approvals for the purpose of frustrating the team. Resolve issues quickly and don’t let them fester. Answer emails quickly. Recognize the difference between the coach’s need to blow off steam at a simple frustration and a legitimate concern for which your soccer tournament may be liable. And buy Dave Carroll’s album, Perfect Blue on iTunes. 🙂

Kids are clever and you don’t want a negative “playground chant” or derogatory description about your tournament to get viral. (Northworst, US Scare, etc… )

Soccer Photos from South Africa (2003)

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In 2003, the Warrior Soccer Club of Dayton, Ohio, donated uniforms, soccer boots and balls to Emthonjeni, a foundation that operates school and youth programs in Soweto and Sweetwaters, communities south of Johannesburg. More than 200 uniforms were donated.

In light of the renewed soccer focus on South Africa, I thought it would be a really cool idea to share these photos.

The story appeared originally in the Dayton Daily News

You Can Measure Return On Sponsorship

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by Larry Albus, 33 minutes ago

Originally posted at MediaPost.com

The sponsorship industry has advanced a great deal since the time the phrase “sponsorship can’t be measured” typically went unchallenged. As all aspects of the industry have grown more sophisticated, and as the dollar value and prominence of partnerships has grown substantially, the need for accountability has become vitally important.

We are hearing questions such as: Can I measure the impact of my sponsorship activation? What is the return on my venue naming rights deal? As a property, how can I demonstrate return to the sponsors of my event? And the list goes on.

Existing approaches to measurement — which merely transfer advertising surrogates such as media equivalencies and impressions to sponsorship, or use intermediate metrics such as awareness and attitude shifts to gauge performance – miss the mark. They don’t consider either the differences the sponsorship environment requires or the inherent flaws in the way advertising is measured.

Read the entire article at MediaPost.com

Your game schedule is wrong

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Right after you release the game schedules, no matter how much work you have put into seeding the teams, researching, trying to minimize conflicts, etc. you will get a rash of emails from coaches acknowledging that scheduling is hard, but that you screwed it all up for them.

Among the more popular complaints are:
– You seeded my team wrong and my kids are going to get killed/not challenged
– You have my games too early/late/too much time/not enough time between
– I coach multiple teams and there are conflicts
– I don’t want to play this team/club

And on and on. The more you try to make someone happy, the less happy someone else is going to be because while coach A thought you did a thoroughly crappy job, coach B in the same division thinks you are a genius. When you mess with coach A’s schedule, you have to mess with coach B’s as well. Now, you have two coaches mad at you.

Our advice: Adjusting a schedule for all but the most egregious oversights is a zero-sum game and best to not do it. State early and often that coaching conflicts are the team’s responsibility to resolve, not the tournament. It was the club/team/coach who decided that multiple-team coaching was a good approach for whatever reason, not your tournament. The team needs to live with the impact of their decision.

There will always be some ranking system that one coach likes better than another. Take these with a grain of salt as teams change, even in mid-season. If you decide to use a ranking system, make sure that you publish this and that everyone is held to the same standard, even if they decide that the system is weighted incorrectly.

Above all, be courteous, but firm. Don’t expect that coaches will understand, but keep in mind they are looking to position their team best while you have the overall brand and reputation of the tournament to consider.

Don’t allow yourself to be bullied by one coach or club. Other coaches will notice and steer clear from you next year.