Category Archives: Tournaments

Soccer Tournament Travel Stats Analysis

Tournaments, , , ,

I was going through some old documents during a New Year cleaning and discovered this analysis given to a tournament several years ago. It is all still very relevant; perhaps even more so given the larger soccer tournament audience on the Internet.

I hope it provides some insight, especially the opportunities sections.

1. It is important to note that most searches are done by TEAM MANAGERS or COACHES who are acting on behalf of their entire team. The average player represents 2.4 visitors to a tournament. The average number of players per team is 16 with tournaments who host teams over U14 (14 for teams who stop at U14)

When calculating the impact of the searches, you should use the number of searches done, in this case, at the peak of 51, as being (51×16)x2.4 or 1,958 individual users. There will be some statistical variance on this as there are some teams who pass along the web site information prior to the event to parents and these parents are individual searches, but even at 80% of the searches being done by team managers and coaches, the number is still significant. (1,566) The question here is: Would a local restaurant be happy with and additional 1,500 visitors on a weekend, some with return visits? Average lunch at 5.00×1566=$7,830.

2. The searches that are the most significant and immediate are: (in order: Coupons, Hotels, Restaurants.) The searches are more or less significant depending on the point in the tournament cycle.
Pre acceptance: Hotel searches are seen at about 6 weeks out, when applications start picking up. This is most likely due to a task-orientation form the coach or team manager. However, the traffic, while it peaks, is mostly spread over a period of 2 weeks. We see another traffic lift when the acceptance is sent out, but significant traffic is seen when the schedule is posted.

We have no independent data to support this activity. However, we believe, through anecdotal data, that team managers are “in the zone” after the schedule is posted and they are looking for confirmation data, maybe switching to a hotel that is closer to their games or searching for directions as they put together their travel packs for the parents. Again, judging from the limited number of individual IP addresses used for the searches, we believe that most of the hotel searches are done by the team manager or coach, not the players and/or their parents.

Opportunities:
1) Knowing that people search for and find hotels on this schedule gives hotels an opportunity to market at acceptance and schedule.

2) The application process can perhaps ask if they have booked into a hotel and get a confirmation number.

3) The tournament can maybe offer directed email marketing to teams who have not confirmed a hotel booking and offer these contacts to hotels for a “last minute” offer, etc. NOTE: The tournament should NEVER give out email or mailing addresses of coaches or teams. All advertising opportunities should be handled by the tournament. Great use of Twitter or SMS.

Restaurant/Coupon Searches: People love a good deal. We promote the coupons through a fixed placement button along the left rail of any page on the site, which accounts for 80%+ of our searches for coupons. With the v.3 upgrade, our searches will be even more targeted to establishments that support the tournament through web-based advertising. Again, great use of Twitter.

Traffic is steady for the coupons the month previous and bumps up about a month before the event. We see peek traffic following the acceptance and again at the schedule, much the same traffic patterns as the hotel. The coupons do have some sustainability during the event, however, whereas the hotel searches dropped off on Friday, the coupon searches continued, though not at the rate they did the week prior to the tournament.

The traffic patterns of the tournament were imposed against a similar tournament, but one that sold 22 web-based coupons. A significantly different pattern was formed: 1) 62% of searches looked on multiple deals. 2) traffic at the peaks were 256% higher than the peaks shown for the tournament and 3) peaks were not are sharply defined by “lulls” of non search days, i.e., traffic was highly sustained the 2 weeks prior to the tournament, and rose sharply the week previous. The more deals there were, the more people searched.

We also saw a significant number of repeat visitors’ search almost daily the week prior to the tournament. However, since there were no deals to look at, the traffic did not sustain or grow.

Opportunities:
1) Until now, restaurants were always hard to get advertising dollars from as they felt they would always get “their fair share of the traffic.” This was true as most food decisions were a matter of luck. After the game, the players would get into the car, take a random right or left turn out of the park and see what looked good. Now, restaurants can have players and their families COMMITTED to them BEFORE they get to the tournament.

2) Restaurants can offer a “pre-booking” or even take orders and payment for food BEFORE the team even gets into town. Imagine if the restaurant put up a web page, linked from the expanded listing on the tournament web site, that took a seating reservation, menu order and credit card payment BEFORE the team came into town. There would be no waiting in the huge mob in the lobby, no waiting for food orders and the team could leave when they were done eating, instead of waiting for the check.. then waiting in line to pay.

3) Follow up and customer loyalty. The restaurant could tie in their order to a particular team and have the tournament then send out a follow up coupon deal for an establishment in their local town.. Example: Eat at a Perkins in Evansville and then when you get home to Dayton, there is a coupon offer in your email, good for the local Dayton Perkins, which expires in 2 weeks.

Churches/Worship: HUGE opportunity to sell advertising here… Not a whole lot of searching, but this is a growing market segment, especially the Christian, nondenominational segment.

Family Entertainment: Again, pretty much the same pattern as coupons and restaurants. Many of the same opportunities exist for this sector as well.

Traffic and search patterns are typical of what we see in other tournament events, with the exception of marked “lulls” in the coupon area. But this is easily solved by selling more web-based advertising.

The soccer tournament market is on line and wants to be on line. They like the ability to search for deals, research hotels and other places of interest on the same site as everything else is happening.

It is important to note that while the tournament can give their advertisers, sponsors and supporters GREAT visibility through the web site, they can also make businesses who don’t support the tournament, invisible. When presented with rich travel information that is concise and appears complete, why would a team manager, coach, parent or player search any other travel database for a city they are unfamiliar with?

They wouldn’t and won’t.

The spring season has already begun

Tournaments, , ,

Since Thanksgiving, we have seen a marked increase in the number of applications to the spring soccer tournaments. In the past week over Christmas and going into the New Year, the applications have more than tripled.

Are you ready?

If you are running a soccer tournament that is scheduled before July, 2009 and you have not already started marketing and updating your Web site, you are already late.

Our advice: Make sure your Web site it up-to-date with your rules, sanctioning form, dates and costs. If your state association has not yet approved your spring tournament, make a lot of noise. Teams are deciding NOW which tournaments they are attending and your state is putting your event at a disadvantage.

Get your marketing out there in bulletin boards like Back of the Net. Make sure you do a podcast for additional media coverage. Print up postcards and business cards and ask your club coaches to hand them out at every opportunity.

The NSCAA Convention is in St. Loius this year and Midwest teams travel more easily than coastal clubs. Make sure you advertise in publications that will distribute at the show.

And lastly, but most importantly, make sure all your club coaches, parents and players know when and where your soccer tournament will be held. Make sure they have the basics like what kid of teams you host, how many and where they come from. Your largest marketing department is right there in your backyard. And, they are free!

Do you welcome new volunteers into your soccer tournament?

Tournaments, , , , , , , , ,

The lifeblood of a successful soccer tournament is the army of volunteers who run the concession stand, sell the sponsorship ads, stand duty as field marshals, sell t-shirts, direct the parking and generally make sure your guest teams feel welcome and cared-for. But, how many of these volunteers are the same people, doing the same jobs year after year?

If your soccer tournament is like most, the same folks are doing the same jobs every year. On one hand, that is good because you have consistency. On the other, it is bad because there is no new talent to take over these critical jobs if the veterans were to leave.

I read Chris Brogan’s blog regularly about social media. For the most part, he is considered an expert in social media technologies such as Twitter, blogging, Facebook and the like. But I don’t think he is an expert on human behavior. Yesterday, he posted a rant about people using robots to reply to a new Twitter follow. There was (and still is) some discussion going on about his opinion on using robots, but I think Jeff Crites’s comment (#182) sums up the issue most closely aligned with soccer tournament would-be volunteers.

Most volunteers just want to help out and have some fun. Having been involved in soccer clubs for a number of year, both in the inner circles and on the outside, there are mainly two reasons people do not volunteer, regardless of the excuse they may use.

1. They are afraid that if they open their time to one or two things, the tournament will take advantage of their time and inundate them with responsibilities. So, it is easier to say no and keep the door shut.

2. They do not feel accepted by the “inner circle” of folks who already run the show. This is perhaps the most common reason.

A soccer tournament, like Twitter, is a scary place. There is a lot going on and a lot of folks who are experts at making it happen. They know all the rules — written and unwritten — and they make it all look easy. They are intimidating to new folks. And — like the Twitter community — the veterans have little patience with anyone who is new coming in and shaking things up. (If this does not describe your soccer tournament, consider yourself very, very lucky. Be honest with yourself; this is all part of that human condition we’re cursed with.)

New volunteers do threaten the status quo. They threaten the existing “power circles” the veterans have built. And that is a good thing because they also bring in new blood, new energy, and a different perspective. If there is no change, there is no growth.

Sure, the veterans will rant about these “new guys coming in and wanting to change everything,” but experienced, seasoned leaders will do it in private and as a release of their own fears of becoming irrelevant and obsolete, not as a rant against new blood who may not quite understand the rules but have good intentions. There may be a few new folks who step up to volunteer for the wrong reasons, but for the most part, they will be found out quickly and either corrected or asked to leave.

Our advice: Running a soccer tournament is more about leading people than it is about finding teams and scheduling games. Stop and think about how you felt the very first day you volunteered. Think about how scary it was being among all those people who were so sure of how to do things. Did you feel comfortable? How long did it take you to become the expert you are now? Did anyone take you aside and show you the ropes?

As a tournament director, identify those areas in your organization that have built walls to new volunteers. Actively seek to tear them down. And, if you have built a wall around yourself, start tearing that down. Pair new volunteers with those expert veterans who are open to change. Establish a new volunteer system that encourages change.

And try the new ideas suggested by new volunteers, but make them responsible for executing their own ideas. If they work, you’re ahead of a lot of soccer tournaments who are doing the same-ol’, same-ol’ every year. And, if they don’t, then they don’t. Don’t make a big fuss, don’t point fingers, but do encourage change, personal responsibility and innovation. If other volunteers see that you rant on unsuccessful ideas, they will be less apt to propose them and your tournament will not grow.

And never, ever use the phrase “We tried that once and it didn’t work.” If a new volunteer is willing to put in time and effort on an idea you tried a few years ago, perhaps times have changed and it will work this time.

Whatever you do, never publicly rant against new people who are enthusiastic and bright-eyed, even if they get stuff wrong and tick you off with their energy and excitement. It will make your soccer tournament look stodgy and you will scare off entire generations of potential volunteers. And your tournament will stagnate as your current experts get older and more resistant to change.

Make this year the year you resolve to try new things and break the status quo. In a down economy, the worst product to be selling is a commodity that anyone can get anywhere. Resolve to be different, to be special. Resolve that new people with new ideas will help you get there.

Meet us in St. Louis for the NSCAA. Jan 14-17, 2009
We’re in booth 1735 and we won’t even try to sell you anything, so you can stay and chat as long as you want. Really. And, if you want to make a podcast promoting your soccer tournament, Back of the Net will help you with that. You don’t even need to be a TourneyCentral tournament.

Troy Strawberry Soccer Invitational talks to Larry Miller with Back of the Net

Tournaments, , , , , ,

David Pappas with the Troy Strawberry Soccer Invitational is interviewed by Larry Miller with Back of the Net.

Click here to listen to the podcast or access through iTunes.

Details for the Strawberry Soccer Invitational are
WHEN: May 16 – May 19, 2009
WHERE: Troy, Ohio
APPLICATION DEADLINE: Monday, Apr 20, 2009

The recession will affect soccer tournaments

Tournaments, , , , , , ,

Make no mistake about it; the current recession will hurt some soccer tournaments. Attendance will be down as teams will travel to fewer and fewer tournaments. And some tournaments, especially the ones that attract teams from more affluent areas where wealth is based on stocks and high home value may feel especially high pressure to limit soccer tournament travel.

The only bright light in this whole financial mess is the low cost of gasoline. Or, is it?

While teams may be cutting the number of tournaments in their schedule, it really only matters if they cut yours. If you have worked to create a must-attend tournament event, most likely you will survive the cut.

Here are some must-attend qualities:

1. You have consistently worked to make the teams feel at home while they are guests at your event.
Have you worked to make sure their questions were answered quickly via email? If they have had hotel problems, did you help to resolve them? When there were disputes about scoring, rules, etc, did you work with each party to resolve for a win-win-win? Are your volunteers cheerful and helpful? At the end of the tournament, did the most loosingest team remark in some fashion, “We lost every game, but had a blast! We’ll be back next year!”

2. Your organization is solid.
You have control of your data and everyone knows what is going on, from the host coach at a league game to the advertising coordinator to the person in charge of registering the teams. Your web site is up-to-date at all times, even to the minute during the tournament weekend. Your front page has news, maybe even hourly during the competition.

3. You have solid sponsors
This may seem like a little thing, but adidas doesn’t just sponsor anyone. And, once you get their sponsorship, you don’t get to keep it forever without working hard at it, especially in this economy. Parents and coaches are fairly savvy about what it takes to convince a corporation to spend sponsorship dollars at a youth soccer event that only takes place for 2-3 days in a limited geographic area. A display of some well-heeled sponsors get you respect.

4. Games are played on time and are well-controlled
Don’t underestimate the power of keeping a tight control of the games on the field. Many teams have been to a lot of tournaments where nobody seems to be in charge, games are played when referees stroll onto the field and all sorts of loosey-goosey standards. Don’t be one of those events! Expect everyone to show up on time, schedule enough referees to over-cover the games and make sure the volunteer field marshals know the times, locations and duties. And, if you can’t find volunteers, pay your field marshals. They are that important, for safe play and for your brand protection.

5. Advertise and market, market, market
A lot of soccer tournaments are going to be scared of this economy and pull back their advertising. DON’T LET YOUR TOURNAMENT BE ONE OF THEM! NOW is the time to go out and become visible. Now is the time to grab market share. Now is the time to be bold. Make sure your TICO Score is up-to-date, your tournament is listed correctly at your state association and your other media like podcasts and bulletin board advertising is intact. And, get some postcards/business cards for all your coaches to hand out (ask for Don Denny.)

6. Web site
I saved this for last, but it really is the most important of all. Make sure your web site is up-to-date, and uses the latest technology to bring your guest teams real-time information including scores and standings. We recommend any and all tournaments on this list. Your web site is your front door so it should be easy to find out information. (Who, What, Where, When, How Much does this cost) The application form should be readily accessible and work without any fancy log-ins, pre registration, etc. All TourneyCentral soccer tournaments have these capabilities built in from the ground up.

Our advice: Firstly, if you don’t already have a TourneyCentral web site, get one. Secondly, if you do, make sure it is turned on and ready for 2009. Thirdly, be visible everywhere. If you can, go to the NSCAA in St. Louis. Make sure your TICO Score is current. Advertise and get cards to hand out. But mostly, believe in your event and make sure your club/host coaches, teams, parents and players are your greatest champions and they know and love your tournament as much as you do.

2009 could be make or break for a lot of events. Make sure yours is on the “make” list.

Meet us in St. Louis for the NSCAA.
We’re in booth 1735 and we won’t even try to sell you anything, so you can stay and chat as long as you want. Really. And, if you want to make a podcast promoting your soccer tournament, Back of the Net will help you with that. You don’t even need to be a TourneyCentral tournament.