All posts by Gerard McLean

Multiple team discounts; do it or not?

Every coach has always looked to save money on tournament fees, but with the economy where it is, there seems to be more pressure to go after the mulit-team discounts. The logic coaches use is that it is more cost-effective for you to take in multiple teams as your marketing costs are lower, your management time is less, etc. But that is a myth.

Here is why it is a bad investment for soccer tournaments.

Lower marketing costs
You have a quality soccer tournament event and the club knows it. That is primarily why they want to bring all their teams to your event, especially at the beginning and end of a season. Having all the teams together in one place bonds the players, the parents and makes for a stronger club. You have already made that investment and lowering your fees will not allow you to recoup that investment. Isn’t that why you invested marketing dollars, to attract multiple teams from the same club?

Lower management costs
The myth here is that it will take less effort to manage multiple teams from the same club because your management costs are lower. But, the opposite is actually true. A coach may have coaching responsibility for multiple teams, making scheduling more difficult as you work around coaching conflicts. Parents may have players on different teams who may also have a expectation that since their club is bringing you more business, they should be able to get preferential scheduling treatment as well. They may not ask for it, but they sure as heck will tell everyone on the touchline how they have to “choose” between kids because the tournament doesn’t care.

In addition, you still have the same number of team reps to deal with and most likely, the payments will come in slower because the teams have perceived “leverage.”

A team drops out
If one team drops out and you have already given the discount based on the number of teams they sent, but are no longer sending, do you then go back and ask for the full amount for each team? Not likely.

Hotel rooms
If the club is sending the teams to your soccer tournament as a bonding experience, most likely they will want hotel rooms close together. If you are not prepared to accommodate that or your hotel market can’t sustain that, you will be only offering the discounted teams an opportunity to gripe and complain all weekend long.

More discounts
The multiple team discount does not end with the team fees. It moves into comp rooms for coaches, comp apparel for coaches, special accommodations on the field and anything else the coach can think to ask for. After all, you gave in on the application fee discount.

Our advice: Discounts are almost always a bad idea. It leads to “privilege thinking,” additional management costs and little brand loyalty. It is always better to sink the investment money that you would have given away in discounts into building a better soccer tournament experience that teams and clubs would pay you EXTRA to participate in. (Of course, you would not accept bribes to consider an application, but it would be a nice touch.)

Servicing guest teams at a soccer tournament isn’t the same as packing multiple items shipped to the same address. The management cost does not decrease with each team; it increases. And, having a “bundle” of teams that are comprised of human beings all with separate expectations of the experience complicates that even more.

The coach may ask for a discount, but what s/he really wants is value, which includes respect. Focus on building value for your soccer tournament event and you will be able to charge more than what you ever thought you could. Recession or not.

Mary C, this one’s for you

This started out to be an inside joke with one of our hotel sales managers, but then got me thinking about the power of a brand, a place and a customer experience. Watch the video first.

I know the song is a parody, but I also know people who have this level of respect and need for Chick-fil-A, (Rufus being one of them!)

Our advice: Make your soccer tournament a must-attend event each year by being a Chick-fil-A. And also notice that they are not open on Sundays, probably never will be in spite of the number of critics who say you can’t be in the fast food business without being everything to everyone all the time. Yet, their drive-through lines are always busy, customers crave their food and don’t seem to mind them being closed on Sundays.

And remember, if you put on an awesome tournament, you CAN play by YOUR rules and not the rules that guest coaches want to make you do. In the end, they are coming to your event because of who you are, not because of what they want you to do for them at the moment.

Sometimes, the customer does not get what they want.

Manage your addresses

directmail1We routinely send out postcards to most of the soccer tournaments we know of. The photo to the left is typically what comes back after a mailing. In all, we get about 20% of all postcards we send out returned back because the address is no longer valid.

The really sad thing is that the tournament is still being held, but someone else is in charge or they moved the PO Box or some other reason why the address is not longer valid. If TourneyCentral can’t even send a postcard to the right address because it moves so often, how do these tournaments expect teams to find them and apply?

And many teams don’t find them. Many teams that know where the tournament are being held, know the people putting on the tournament, etc. find and apply, but how do new teams find existing tournaments? Well, the sad truth is most of the time, they don’t!

Our Advice: Your life blood of growth is new teams coming to your tournament each year. Stay put! Get and keep a PO Box where teams can contact you. Get and keep a domain name for your tournament Web site so that when teams bookmark you one year, they can find you the next. Quit bouncing around and act like you want to be found.

Keep your listings up-to-date in the directories. It may be a small amount of work to stay current, but if one more new team finds you and applies, the effort pays for itself.

You are here

Take a look at this article before reading further.

Do you know where Del Mar is? Not by looking at the newspaper Web site. But then you are probably not their target market, so it probably doesn’t matter all that much. Unless you want to link to this story from your blog (like I wanted to do here.) Many newspaper Web sites o this. So do college Web site. You are here and if you don’t know where here is, well, we’re sure as heck are not going to tell you.

Now, take a look at your soccer tournament Web site. Can out-of-town teams figure out where you are without clicking through to several pages, maybe going to your map page? You know where you are, but do your guest teams — which you are trying to attract to your tournament — know where you are? When you write directions to the fields, do you assume the team is from out of town and write it from their point of view? Or, do you assume everyone knows that the 10 mile stretch of road is named three different things as it meanders through three different municipalities?

Our Advice: Build your Web site as if nobody knows who you are and WHERE you are. Assume the reader doesn’t know where “here” is and write directions so that they can find your fields and their hotel without any help from third-party tools.