Troubleshooting file uploads

General Help, Team Applications Module

We’re sorry a team is having trouble uploading your registration documents.

Mainly, they should have ALL OF YOUR REGISTRATION DOCUMENTS TOGETHER WITH THEM BEFORE attempting to upload files. They only have 15 minutes from the time they logged in in which to accomplish this task, which is usually more than enough time. If they don’t have all of their registration documents assembled now, they might want to log out and attempt again.

In addition to having 15 minutes between document uploads, (a total of 15 minutes before the login to their Team Application expires) here is a list of common trouble-shooting points which will help them be successful in uploading documents.

  • If you are rushing to meet a deadline to submit your registration documents, so are a LOT OF OTHER TEAMS! Heavy traffic may affect the server bandwidth. You might want to come back and try again. Heavy traffic is early mornings, dinner time and between 9-11pm. Of course, the heaviest traffic is gonna be about 2 minutes before midnight the day before they are due. Don’t wait!
  • Make sure the file format is supported. Only .pdf, .jpg, and .png formats are allowed.
  • Check the file size. It should be under 2MB. If you need help making the file slimmer, see the point third from the bottom of this list. There are also web-based tools that will convert a file to a particular limit. Use 1.7MB instead of 2MB as a target.
  • Make sure the file is LEGIBLE! If you can’t read it, the tournament event can’t read it either.
  • Ensure the file has the correct extension. For example, a JPEG image should have the “.jpg” extension.
  • Ensure that the file names are in lowercase and do not contain spaces or special characters.
  • Keep file names short and descriptive for better readability. Rename them before attempting to upload. Shorter file names are always better, e.g., “2023liab.pdf” instead of “My teams’s liability form signed on may 12th, 2023.pdf”
  • Verify that the file is not corrupted. Try opening it on your computer to confirm.
  • Clear your browser cache and try uploading the file again.
  • Check your internet connection. A slow or unstable connection can cause upload issues.
  • If you used your phone to take a photo of the form, make sure the extension is .pdf or .jpg and the file size is below 2MB, but it is also legible. It is almost always better to SCAN a document using your iPhone or Android camera’s “scan document” function or scan a document for Dropbox, Google Docs, etc.
  • Try using a different web browser. Sometimes certain browsers can have compatibility issues.
  • Disable any browser extensions or plugins that might interfere with file uploads.
  • DIRTFT which is Do It Right The First Time. Sure, you can always delete the form and re-upload it OR upload additional pages of the forms as they change — life happens — but once the tournament event has verified the document, your team will be marked “OK” as registered and you will need to contact the tournament for exceptions. Nobody likes exceptions. Don’t be that coach. DIRTFT
  • Verify that the file is not password protected or encrypted, as it may not be accepted.
  • Check if the file size exceeds the maximum limit of 2MB.
  • ZIP files WILL NOT be accepted.
  • Double-check the spelling and accuracy of the file name before uploading.
  • If issues persist, you most likely have a whole team of young people who are digital natives. Find one of them to help you out.
  • Some teams are simply not going to understand how or don’t want to troubleshoot why their files won’t upload. In these limited cases, it might just be easier to give the coach/team rep an email address and accept the file(s) as an attachment. You may want to set up a separate gmail just for forms and discourage teams from using it for other uses.

The team SHOULD NOT contact TourneyCentral for help. We will refer them to this page and you.