All credit cards refunds should be refunded back to the same credit card that was used to pay for the Team Fees. DO NOT ISSUE A CHECK AS A REFUND! This is a violation of your merchant agreement with Visa/Mastercard and could cause your Stripe account to be voided. It could also cause you to lose revenue twice — once on the check and the other on a chargeback. You do not want to have to defend a chargeback by saying you issued a refund via a check.

• Log into your Stripe Account
• From your Dashboard, along the left go to Transactions
• Find the transaction you want to refund and click the …
• One of the these options is Refund Payment
• If you need to verify the team, click on the transaction line where there is more detail about the payment, including the team name
• The refund gets processed by Stripe back to the card that was originally used to pay

If you don’t have enough held in your Stripe account, you may need to transfer money into your account from your bank before issuing the refund. Stripe calls this Top-ups and it is the submenu below the Transactions
Payments / Payouts / Top-ups / All activity

Refunds are an annoyance because you have to have the funds in your Stripe account to refund. Stripe does not front funds nor does it pull from your bank account once it has been paid out. If you anticipate more refunds, you may want to set the amount for 2-3 team registrations to stay in the account and not transfer to your bank until the event has concluded.

In your Admin Modules, you may wish to reflect the refund by clicking on the ADJ+ in the team listing and record the refund so the teams fees are 0.00 and then mark the team Withdrawn… but wait until Stripe tells you they have refunded the fees to make sure the transaction goes through.