Older System Notices

General Help

As it turns out, the more system notices there are in the header of the admin area, the less people will read them. So, we’re moving older notices here.

Moved on 2023-03-27
EMAIL NEWSLETTER: We sent out a newsletter on Wednesday, Jan 25, 2023 that has a bunch of stuff you will need to know for 2023 and 2024. Please double check that all email from helpdesk@tourneycentral.com never goes to spam and gets flagged with the highest priority. Here is the link if you missed it or would like to pass it along to someone else on your team.

ADMIN TIME-OUT: You should log out using the red LOG OUT top menu option after every admin session. Don’t just close the browser window or walk away with the admin open. It will expire. The admin session is set to expire after two hours of inactivity, where you will need to log in again. But, you really should log out after your are done with your admin session.

HTTPS AND DOMAINS You may have noticed your website may be redirecting to a tourneycentral.com address. Your website is reachable with your domain address, but Google has decided to downgrade non-SSL sites, so we’re moving to https. Your website has always resided here and you may continue to use your domain in your marketing. (If you host your own domain and you want https encryption, you may have to configure your DNS to redirect to a xxx.tourneycentral.com subdomain… call us for details)

DOB FIELDS ON THE APP FORM: Because US Soccer has standardized on calendar DOB for age groups, we have eliminated the DOB fields on the application form.

SOFTWARE VERSION: The latest install is 22.200 Build 20221111122600 Your version is displayed in small gray type right below the main header.

TOURNAMENT PULSEPOINT When the PulsePoint data is older than four hours, the login screen will reflect that and the SuperUser will be given an opportunity to rebuild the data files from the Admin Messages Module, only visible to the SuperUser.

SAAS AGREEMENT We have updated your SaaS agreement, mostly to be clear about the duration and what is covered as a Software As A Service, the CANCELLATION POLICY and to clarify the two types of invoice charges, a COMMITMENT and a PRODUCTION fee. In addition, some clarification about your legal responsibilities concerning the collection and use of data from online forms. Please take a moment to read it in your Admin Messages Module. Last updated: October 11, 2022.

EMAIL NEWSLETTER: We sent out a newsletter on Wednesday, Jan 25, 2023 that has a bunch of stuff you will need to know for 2023 and 2024. Please double check that all email from helpdesk@tourneycentral.com never goes to spam and gets flagged with the highest priority. Here is the link if you missed it or would like to pass it along to someone else on your team.

Moved 2020-01-01
MAPS Sept 4, 2018: We have assessed the maps use on the public pages and have determined Google pricing is far out of whack with the cost structure and needs of our product. We are moving to using Mapbox for the public maps, but will continue using Google Maps for the PulsePoint for now… this may change. As of June 27, 2018: Google Maps has modified the terms, conditions and, most importantly COST of its API. As a result, we will be modifying the maps on both the Travel Page and the PulsePoint to accommodate these changes. You may notice slight modifications, i.e., no logos or marketing messages, field locations only, etc.

CHROME BROWSER: If you are using the Google Chrome browser and you see the error ERR_NAME_NOT_RESOLVED, this is NOT a website or DNS issue. This is a well-documented Chrome browser issue where it tries to predict where you are going and serving up an oddly-formed cache file instead of your actual site. This will most likely occur while you are updating scores or editing lots of teams, etc. This will generally (maybe) clear up by itself after waiting an indeterminate period of time (3-4 minutes?) but you can also force this by clearing the cache, fetching a new IP address or switching to Firefox or Safari. If you want to dig into the settings more, please Google troubleshooting guides, but make sure you have a plan in place BEFORE your tournament weekend.

DATABASE UPDATE PLANNED: March 9, 2021 … We will be updating the backend database server after the 2021 spring season concludes around end June-early July. More details will follow. During the cut-over, you may experience momentary, intermittent disconnections as we cut over to the new database server. As always, we will keep interruptions to your event minimal and off-peak.

HTTPS AND DOMAINS You may have noticed your website may be redirecting to a tourneycentral.com address. Your website is reachable with your domain address, but GoDaddy — the registrar — is having some issues with their masking and we decided to discontinue using the masking. Your website has always resided here and you should continue to use your domain in your marketing, but having a tourneycentral.com domain is necessary for Google Maps to work, as well as our migration to https:// in the coming months. (If you host your own domains and you want https encryption, you may have to configure your DNS to redirect to a xxx.tourneycentral.com subdomain… call us for details) You may also have to log in again from the xxx.tourneycentral.com/admin address as the system may kick you out if you are already logged in.

SSL CERT UPDATE: We will be installing an updated SSL Cert on Thursday, June 24, 2021 at about 9:00pm ET and will need to reboot the web server after the install for the changes to take place. Your website may be offline for a few minutes as this operation completes. Thank you for your patience.

PLANNED MAINTENANCE: We will be doing some routine maintenance the week of July 20 between 12am – 2am ET. It may require a server reboot, which will mean your site may be offline for a few minutes if needed. Thank you for your patience.
PLANNED MAINTENANCE: We will be doing some routine maintenance overnight August 26 between 1am – 2am ET. It’s not likely, but it may require a server reboot, which will mean your site may be offline for a few minutes if needed. Thank you for your patience.

SIX DIGIT PIN IN ADMIN LOGINS: You may be seeing the addition of a PIN field for admins. They are coming in 2021…. just a heads up

WE WILL BE REBOOTING THE WEB AND DATABASE SERVERS AT 8:00PM ET TODAY APRIL 19, 2022 to clear an unexpected and since resolved issue with a load balancer. The reboot is only a cautionary measure, but necessary to baseline connections among other cloud components. It may result in a brief disruption of your site’s availability. Thank you for your patience.
We will be installing an SSL Cert renewal this week either Tuesday or Wednesday (5/31-6/1) overnight. We do not expect any service disruption, but there is always a slight risk with any maintenance. Thank you for your patience.
Our hosting service has detected an issue with one of its cloud servers and has determined they will need to reboot our servers to rectify the situation. This will happen roughly at 6pmET TODAY, Sunday June 12th. The service outage should be brief, usually 5-10 minutes max. Thank you for your patience.
SERVER MIGRATION: We will be doing some server maintenance throughout January. If you manage your own domain, we will contact you regarding a new IP address if necessary. In any case, we will keep disruption to your site to a minimum. Thank you for your patience.